Creating a Good Contact Page

image of a telephone handsetHaving a Contact Us page on your website is one of the most important pages to have.

It is your call to action page which needs to encourage people to get in touch with your business for whichever need they have, in whichever way they prefer, whether they be a member or visitor.

Consider all the ways in which someone can contact your business and then include those options in your page.

We have created some suggestions and items for you to consider when creating your Contact Us page ……

Contact Details

List your relevant contact details.  Ensure to list your address and telephone number and give them details of your opening hours so they know when the best time is to telephone.  You may wish to list the your department contact details to make it easy for people to contact you.

Emails

Ensure to include contact emails for team members or departments - but instead of listing the email addresses on the page (to prevent spamming) list the team positions or the name of the department and link the named position or department to the email address.

Location Map

Include a Google Map within the page - let people know where you are located.

Legal Requirements

It is a legal requirement to list your company’s registered address, where the company is registered, including company registration number, and VAT Number.

Social Media

Include your Social Media Icons Facebook, Twitter, Instagram, LinkedIn, etc.. and link them through to your media accounts - let people connect with you as they may wish to use this medium to communicate with you.  Make sure that your media accounts are monitored and checked - there is nothing worst than an account which isn’t maintained - this can also give negative reporting on your media response ratings.

Create a Submission Form

People may have an enquiry and may want to ask a question so create a form that they can submit which includes fields for them to leave their contact details with you - they might want you to email them, they might want you to call them - give them the option and ask them how they want to be contacted.  Create a form and link into your Contact Us Page.

Feedback

Consider feedback options - this is one of the best ways to gain testimony or feedback on how things may be improved.  If somebody would like to give you some feedback on a service or product they have received or simply feedback in relation to their contact with your company - why not create a form that they can complete and submit from your website  - this form (once submitted) could then go through to the relevant personnel within the business.  This form can be linked into your Contact Us page.

 

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